General Terms and Conditions

Welcome to Black-Grizzly Ltd. These General Terms and Conditions ("Terms") set forth the legal agreement between you ("Client" or "You") and Black-Grizzly Ltd. ("Company", "We", "Us", or "Our") regarding the use of our advertising services and products. It is imperative that you read these Terms carefully as they contain important information about your legal rights, remedies, and obligations.

By accessing or using our Services, you agree to comply with and be bound by these Terms, as well as any additional terms and policies referenced herein and/or available by hyperlink. If you do not agree to these Terms, please refrain from using our Services.

These Terms cover crucial aspects such as the nature of our services, pricing, policies on cancellation, refunds, intellectual property rights, and limitations of liability. They are designed to ensure a clear understanding of the mutual expectations between You and the Company. We encourage you to contact us with any questions or concerns regarding these Terms before engaging in our Services.

Company Information
Black-Grizzly Ltd.

71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Company number: 14518336
SIC: 73110 (Advertising services)
Company director: Jelena Beljatskaja

Email: [email protected]
Phone: +44 070 3995 7032

1. Acceptance of Terms

By accessing and using the services of Black-Grizzly Ltd., you agree to comply with and be legally bound by these General Terms and Conditions. These terms apply to all users of our services and products.

2. Service Packages and Pricing

Black-Grizzly Ltd. offers the following service packages:
- 1 ad campaign setup: €8.99
- 6 ad campaign setup: €45.90
- Full package + PPC analysis: €86.28
- Full package + CRO optimization: €149.50
Prices are subject to change, but changes will not affect orders already confirmed.

3. Cancellation, Refund, and Return Policy

a. Cancellation: Clients may cancel services within 24 hours of booking. A 20% cancellation fee is applicable thereafter.
b. Refund: Refunds are issued solely at the discretion of Black-Grizzly Ltd., primarily in cases of non-delivery of services as described. Refund requests must be made within 7 days post-service completion.
c. Returns: As our services are digital, returns are not applicable.

4. Intellectual Property Rights

All content and materials provided by Black-Grizzly Ltd., including but not limited to advertisements, designs, and written content, are either the property of or licensed to Black-Grizzly Ltd. Use of these materials, other than as agreed upon, is prohibited.

5. Service Level Agreement (SLA)

Our commitment to service includes:
- Response time: within 24 hours.
- Service completion: as per agreed timelines.
- Digital service uptime: 99.5%.

6. Limitation of Liability

Black-Grizzly Ltd.'s liability for claims related to our services shall not exceed the total fees paid by the client for the specific service in question. We are not liable for indirect or consequential damages.

7. Governing Law and Jurisdiction

These terms are governed by the laws of the United Kingdom. Disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

8. Amendments to Terms

Black-Grizzly Ltd. reserves the right to amend these terms at any time. The most current version will be available on our website.

9. Contact and Inquiries

For inquiries regarding these terms, please contact us at [email protected] or call us at +44 070 3995 7032.

Opening hours

Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

For on-site appointments, please make an appointment in advance.
Help

You can contact us at any time with your request. We will check it within 3 working days and get back to you.

[email protected]
+44 070 3995 7032

Contact

Black-Grizzly Ltd.
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Company number: 14518336
SIC: 73110 (Advertising agencies)
Director: Jelena Beljatskaja